What Does 2BEAUT.COM Buyer Protection stand for?
100% Genuine products Guarantee.
All purchases on 2BEAUT.COM are new and genuine, this applies to every seller listed with us as well. We diligently approve only those sellers who can be trusted to sell you genuine products. If the item is found to be counterfeit, you will get a full refund (shipping costs included).
14 Days Return Policy
Not satisfied with your purchase? Facing an issue with your item? You can return any purchase in unworn and good condition for any reason within 14 days of receipt of your shipment and obtain a prompt exchange or refund on your merchandise.
In case you have received an item not as described, i.e. significantly different from the seller’s product description, you can
A: Return for an exchange, or
B: Get a partial refund and keep the item.
All this at no extra cost to you, ever.
In case you are simply unhappy with your purchase and would like seek for a refund or exchange, even if there is nothing wrong with the product, you have to ensure the following requirements are met:
- Fill up the form with signature on it which indicate you has honest on the items returned is remained unused and in perfect conditions as original. (Photos to show the product condition before repacked, packing slip and invoiced to be attached and submitted)
- Give consent to take up the return shipment cost.
- Give consent to 2BEAUT.COM receiving may take up to 7 days to process the checking and total 10 days for the refund to be released.
- Give consent a surcharge of 20% per transaction if the return is made after 7 days.
We have formed a relationship with PAYPAL which allows us to accept payment via PAYPAL and credit cards securely over the Internet. After you decide to purchase a product, you will be routed to the PAYPAL site for SSL encrypted transmission of your PAYPAL account or credit card and shipping information.
If the parcel did not reach you, you can seek for the replacement. If the item was damaged in transit, you will be compensated with a same new item. All this at no extra cost to you, ever.
What does 2BEAUT.COM Buyer Protection cover?
- You have paid for the item but didn’t receive it
- You have received a damaged/defective item or an item that does not comply with the specifications as per your original order
Who bear the shipping cost?
- Responsible party to bear shipping cost depends on the reason of your ‘Return’ request.
- If you requested ‘Return’ due to damaged, faulty or wrong product, 2BEAUT.COM will bear the return shipping fee.
- If the ‘Return’ is due to buyer’s change of mind, then buyer will bear their own shipping fee to return the product to 2BEAUT.COM.
Note: In case the replacement item is out of stock, we will refund your amount.