General

I’M A NEW CUSTOMER. HOW DO I ORDER ?

Ordering is easy!

-Chose the products.

-Click on Add To Cart.

-Click on ‘Proceed to Checkout’.

We have formed a relationship with PAYPAL which allows us to accept payment via PAYPAL and credit cards securely over the Internet. After you decide to purchase a product, you will be routed to the PAYPAL site for SSL encrypted transmission of your PAYPAL account or credit card and shipping information.

DO YOU HAVE A SHOP? WHY?

No, we don’t have a shop. We are 100% based on the internet. We focus pricing strategy makes our products appeal to more people.

We can meet the needs of our customers, but do so with less operational expenses (ie. rent, electricity, payroll, fixtures etc) with an online location and not a physical store. We then pass the savings on to our customers by cutting the cost of the products.

Product

THE PRODUCT I WANT IS SOLD OUT – WILL YOU RECEIVE IT LATER?

Unfortunately some products get sold out. Customer service might answer if a specific product will be in stock again. We can only recommend you to have a look at our site, and also subscribe to our newsletters to receive information regarding new products.

I NEED MORE INFO REGARDING A SPECIFIC PRODUCT.

We write as much info as possible on our products. If you need further information then please write to the customer service.

THE PRODUCT I HAVE BOUGHT IS NOW CHEAPER – DO YOU PAY BACK THE DIFFERENCE?

Unfortunately we are not able to refund the difference for customers who have bought a product which later in time, was reduced in price. We recommend that you subscribe to newsletter to keep up to the latest promotions and offers to avoid disappointment.

Payment

PAYMENT IN GENERAL

Prices are shown in USD. We have the right to change prices at any time. We do not offer tax free purchases on orders if you are shopping from outside the country. We are not responsible for the payment of customs, taxes or tariffs in your country.

WHICH PAYMENT METHOD DO YOU ACCEPT?

We accept PAYPAL and a large number of credit cards, including Visa, Mastercard, American Express, Discover, JCB, Diner’s Club and Enroute.

HOW TO USE THE CREDIT CARD?

Pay safely and securely by PAYPAL.

In the payment phase you will receive an overview of the products you have added to the basket and the total price as well. When you choose “Go to Checkout”, you will be redirected to our secure server where you have to enter the following:

-Credit Card number

-Expiry date

-Control digits

If you don’t fill out these fields correctly then your purchase can’t be registered. After this press button “Accept” and the amount is reserved. The amount is first withdrawn when we ship your order from 2BEAUT.COM. You will receive invoice when you receive your order.

Delivery

I HAVE MADE AN ORDER. CAN I CHANGE MY ORDER?

Only if we have not packed your order. We pack all day so we need your change as soon as possible so we are able to change your order. Contact us as soon as possible.

WHAT IS THE TIME OF DELIVERY?

Orders are shipped within 2 working days from order placement.

We ship all products via Malaysia Postal Service whenever possible (Small Packet – Air). Due to the custom nature of these writing instruments, please allow 2-3 weeks for delivery.
All goods are supplied while stocks last. Note: We reserve the right to correct price errors.

Tracking

CAN I TRACK MY ORDER?

Orders sent as parcels will have a track-and-trace number which you can look up at https://www.pos.com.my

It might take 36 hours before the parcel is registered.

Return & Exchange

I haven't received my item. What can I do?

BUYER PROTECTION

Click here for more.